FAQ

Yes, all products are 100% authentic from authorised agents and distributors, stored properly under a pharmacist's supervision.

mada, Visa, Mastercard, Apple Pay and STC Pay via MyFatoorah, instalments with Tamara, and cash on delivery in Jeddah only.

Yes. Payment happens on licensed, encrypted payment-gateway pages, and we never store your card details.

On the cart page, enter the code in the "Discount code" box and tap Apply; the discount appears in the summary before payment.

Go to My account → My orders → order details → Invoice. You can print it or save it as PDF.

2–4 business days for Riyadh, Jeddah, Dammam and major cities, and 3–7 days for other cities.

For orders over SAR 200 before VAT; otherwise the fee is SAR 25.

From the order details page in your account. You also get a message and notification when it ships and with every update.

Yes, within 14 days if it is unopened and sealed. Opened products cannot be returned for hygiene reasons unless defective or wrong. See the returns policy.

A complete routine in one discounted box — either a ready-made box or "Build your box", choosing what suits you from each group.

Book a doctor and time, pay the fee, then enter the consultation room from your account at the appointment time (chat or video). Afterwards you receive the doctor's summary and recommendations.

Yes, with a full refund up to 24 hours before the appointment.

Your AI assistant: she answers questions about care, products and how to use them, suggests a suitable routine, adds to your cart, and helps you book a doctor. She does not diagnose illness.

Yes — install Rihanna Care on your phone from the "Install the app" button at the bottom of the page (on iPhone: Share → Add to Home Screen), and enable notifications to track your orders.