Returns & exchanges

Last updated: 31 October 2026

Return period

You may request a return or exchange within 14 days of delivery, in line with the Saudi E-Commerce Law.

Return conditions

• The product must be in its original condition, unopened, factory-sealed, with packaging and accessories.
• Include the order number (on the invoice and in your account).
• Opened products are accepted only if they have a manufacturing defect, arrived damaged, or differ from what was ordered.

Non-returnable items

• Opened or used products, or products whose seal has been removed (for hygiene reasons).
• Medicines and pharmaceutical preparations once dispensed.
• Final-clearance discounted items, where stated in the offer.
• Medical consultation fees once the consultation has taken place.

How do I request a return?

1. Contact us via the contact page or ask Rihanna, with the order number and reason (and photos if the product is damaged).
2. We confirm within one business day and arrange collection.
3. After inspecting the product we issue the refund or send the replacement.

Refunds

• Refunds go back to the original payment method within 5–14 business days of approval (depending on the bank).
• Tamara orders: the instalment plan is adjusted or refunded according to Tamara's policy.
• Cash on delivery: refunded to your bank account (IBAN) or as store credit, as you prefer.
• Shipping fees are non-refundable unless the error was ours (damaged or wrong item), in which case we also cover return shipping.

Cancelling an order

You can cancel from My account → My orders before it ships. After shipping it is treated as a return.

Medical consultations

A consultation can be cancelled with a full refund up to 24 hours before the appointment. If the doctor misses the appointment, it is rescheduled or fully refunded.